Complaints Handling

We want to give you the best possible service. However, if at any point you become unhappy with the service we have provided to you or have concerns regarding your data please inform us immediately so that we can do our best to resolve the problem for you. We have a procedure in place which details how we handle complaints which is available upon request.

What you need to do if you have a Complaint

You should raise your Complaint with us by telephone, email or letter to:

Claimant Law Ltd

Bridge Street Mills, Bridge Street, Macclesfield, SK11 6QA

0800 093 2030 / [email protected] 

How we will handle your Complaint

We will:

  • Endeavour to resolve your Complaint as quickly as possible
  • Acknowledge your Complaint promptly and in writing
  • Advise you of the person dealing with your Complaint and how you can contact them
  • Provide a final response to your Complaint within 8 weeks of receipt

If we cannot reach a resolution

If you are dissatisfied with our Final Response, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge but you must do so within six months.

If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.

Contact details are as follows

Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Tel: 0800 023 4567

Email: [email protected]

 

Further information is available on the Financial Ombudsman Service website www.financial-ombudsman.org.uk

 

 

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