Family awarded over £4k in compensation after overbooking nightmare

A family of four have been awarded compensation after their £2,300 holiday to Tenerife was ruined as a result of overbooking an easyjet flight. The family who have two boys under twelve were not allowed to fly as there were no seats together and easyjet rules state that children must be accompanied by an adult.

The airline failed to get other passengers to move to allow the family to sit together and therefore the family had to disembark from the plane. The all inclusive holiday was booked via Thomas Cook and the two companies had to work together to compensate the family.

The family ended up going on holiday to a caravan park in the UK and were initially offered only £800 compensation for their failed holiday however, local press got involved with their story and they were eventually accepted a joint offer from easyJet and Thomas Cook for £3,640 plus £600 worth of holiday vouchers.

The father said ‘It’s not the holiday we wanted, but they have done us a good deal and given us back more than we paid,’ .

‘We are still angry, especially as the boys have gone through it hard this week no matter how much money they give us.

‘It’s all gone crazy since we shared our story. It’s still rubbish what we’ve been through but we’re trying to make the most out of it.

‘Later in the year we may use the holiday vouchers to go away for a long weekend or maybe we might have a small holiday next year in Spain.’

Here at Claimant Law we help those that have found themselves in this situation to claim compensation.

Compensation claims can be made to cover any money that has been wasted or lost due to company mismanagement.  To start an assessment call us today on 01625 506655.